Every month, we'll be spotlighting someone from the LERETA roster. This month, get to know Gina Dominguez, our Tax Contract Maintenance / Conversion Supervisor! What is your role with LERETA? My team and I handle all data acquisition and manual new order and changes to the [...]
By Jessica Longman, VP, Operational Tax Manager While most people think about Independence Day, family vacations and cook-outs during July, LERETA is already planning for Q4 success when half of all property tax payments are due. Considering that 18 states have property taxes due in October, another 18 states are due in November and [...]
Every month, we'll be spotlighting someone from the LERETA roster. Meet Denise Amiri our Contracts Administrator. Get to know Denise below! What is your role with LERETA? I develop the needed contracts for our client and vendor relationships. By researching and coordinating with multiple LERETA departments [...]
By Mike Whiting, Senior Vice President, Dallas Tax Operations If there’s one topic that’s dominating conversations in the mortgage industry, it’s artificial intelligence — how should AI be used; what are the underwriting ramifications given bias issues; how fast should companies adopt AI technology? No doubt, these are important questions given the inevitable use [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month we're highlighting Venkata Sai Naga Sandeep Kumar Somisetty, Lead Software Engineer. Get to know Sandeep below! What is your role with LERETA? As Lead Software Engineer, I get the opportunity to manage development teams [...]
POMONA, Calif., May 14, 2024 — LERETA, a leading national provider of real estate tax and flood services for mortgage servicers, today announced that Mitch Bledsoe has been named Chief Technology Officer (CTO) for the company. Bledsoe, who joined LERETA in 2022, had been Senior Vice President of Enterprise [...]
Legislative Updates By Staci Hardy, VP Internal Audit & QC Manager LERETA's compliance team regularly monitors and tracks statewide property tax legislation that impacts tax service for our customers. This quarter we are including details on introduced legislation and the progression of seven new bills that we are following. None of these will have [...]
By Mike Ponce, Vice President, Data Services Service Level Agreements (SLAs) are a critical component in most business relationships, because they are an easy way to measure performance. In the mortgage servicing industry, and specifically with property taxes and escrow accounts, a vendor’s SLA performance can take on greater significance, given that failures can [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month get to know Sheila Armstrong, our First Vice President / IT Strategic Analyst. Get to know Sheila, below! What is your role with LERETA? Primarily, I work with the Product Owners and Business [...]
By Brian Carmody, Director of Marketing & Communications Without sounding like Chicken Little (“The sky is falling!”), an escrow storm is brewing. The combination of dramatic increases in homeowners and flood insurance premiums and higher tax bills due to home price appreciation are going to cause millions of homeowners to face higher monthly mortgage [...]
By Jonnine Eras , SVP, Senior Tax Operations Manager It’s easy to judge call centers by the customer experience they are often associated with delivering — excessive wait times, bouncing callers to different agents or departments, the inability to resolve customer issues, and an impersonal customer experience, among other complaints. When you stop and [...]
By Pat Hedges , SVP, Senior Tax Operations Manager When it comes to taxes, paying the right amount is important, but so is paying on time, as anyone who’s missed a tax deadline and been hit with late fees and penalties can attest. Unlike income and business taxes that have well-known due dates for [...]
By Jim McGurer, SVP Operations By law, servicers are required to conduct escrow analyses (EAs) on most first mortgage accounts every year. The timing of when these analyses are done and when the statements are sent to borrowers is left up to the servicer. While LERETA is able to accommodate any schedule, there are [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month get to know Warren May, our Senior Data Conversion Programmer. Get to know Warren, below! What is your role with LERETA? I help write programming maps that convert Agency / Jurisdiction data files [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month let us introduce you to Sandra Clemens, our Tax Specialist III. Get to know Sandra, below! What is your role with LERETA? I handle all processes for the Trust Oil and Gas portfolio, [...]
Nearly half of Respondents Say They Don't Understand How Escrow Accounts Work and Would be Unable to Pay if Their Monthly Mortgage Payment Increased by 25% Due to Rising Taxes and Insurance Rates POMONA, Calif., February 15, 2024 — A new survey from LERETA, a leading national provider of real [...]
POMONA, Calif., January, 30 2024 — LERETA, a leading national provider of real estate tax and flood services for mortgage servicers, today announced that Morgan Klabenes and Stephanie Mohr have joined the company as SVP of Strategic Solutions and SVP of Strategic Sales, respectively. Klabenes brings more than 12 years in client services management [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month let us introduce you to Kim Doyel, our Key Client Success Manager. Get to know Kim, below! What is your role with LERETA? I support Outsourced and Standard Tax clients by building relationships [...]
By Alfred James, VP, Operations Manager -- Special Services, DTO Quality Auditing & DTO Non-Escrow Servicing When it comes to housing, America has two fairly large challenges. The first is a lack of inventory: depending on who you listen to, there is a need for somewhere between 3 and 5 million new homes. The [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month let us introduce you to Victoria Safranek, our Outsourcing Disbursement Lead. Get to know Victoria, below! What is your role with LERETA? To sum it up, my team disburses current property taxes from [...]
Legislative Updates By Staci Hardy, VP Internal Audit & QC Manager LERETA's compliance team regularly monitors and tracks statewide property tax legislation that impacts tax service for our customers. This quarter we are including details on introduced legislation and the progression of seven new bills that we are following. None of these will have [...]
In this season of celebrating the joy of giving, LERETA is proud to partner with Operation Homefront to give back to military families who’ve sacrificed so much to ensure our freedoms. The LERETA Tax Grants program provides homeownership assistance to military veterans with one-time grants that pay their annual property taxes. The initiative is [...]
By Mike Whiting, SVP, Senior Tax Operations Manager In part one of this two-part blog, my colleague, Jonnine Eras, examined some of the forces that are converging to create a perfect storm for borrowers with escrow accounts and their servicers. These trends include dramatic increases in homeowners and flood insurance [...]
A Q&A with Douglas Dick, Vice President, Escrow Manager Q. Several years ago, you coined the term "The Cheesehead Challenge" in describing tax processing in Wisconsin? What is it about Wisconsin taxes that make them so complicated? Some things are just different in Wisconsin. Take the Green Bay Packers, for example. All other National Football [...]
A Q&A with Aaron Anderson, Director of Business Development, American Property Guard, a LERETA Company Q. Aaron let’s start off with the basics. What is Senate Bill 2? This past August, Governor Greg Abbott of Texas signed legislation delivering the largest property tax rebate in Texas history due to a surplus in funding at [...]
Every month, we'll be spotlighting someone from the LERETA roster. This month we're kicking it off with Heather Amick one of our Senior Client Success Managers. Get to know Heather, below! What is your role with LERETA? I foster outstanding relationships with my clients and help [...]
By Jonnine Eras, Senior Vice President, Senior Tax Operations Manager Tax assessments lag home price appreciation (HPA), but eventually they result in tax hikes, unpleasant surprises for homeowners and more work for servicers. Given the dramatic gains in HPA over the last two years, larger tax bills for many [...]
By Kelly Hebert, First Vice President, Sales Operations & Marketing How many times have you heard the phrase, “We have great customer service?” What does this mean exactly? Is there a proven formula that shows empathy + smiling through the phone + knowledge = happy customers? I’m sure a Silicon [...]
By Mike Whiting, Senior Vice President As baby boomers age – with an increasing number saying they want to age at home – and home appreciation continues to bolster home equity values, experts predict a growing interest in reverse mortgages. According to a new Freddie Mac survey, 66% of [...]
By Elly Leonida, FVP Operations Manager Over the last decade, mortgage lenders have seen dramatic changes in how loans are approved, processed and closed with technology and automation improving speed, accuracy and the customer experience. The improvements have permeated all aspects of the mortgage life cycle, including the flood [...]
LERETA is a leading national provider of comprehensive, technologically advanced tax and flood services to the financial services industry. LERETA’s reputation for innovation, accuracy, and proprietary technology along with its team of experienced client support experts sets it apart from other providers. LERETA’s services are designed to help its clients increase cost and staff efficiency, reduce penalties and liabilities and improve operational processes.
© LERETA LLC. — ALL RIGHTS RESERVED
