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So far Amanda has created 41 blog entries.

Employee Spotlight: Denise Amiri, Contracts Administrator

Every month, we'll be spotlighting someone from the LERETA roster. Meet Denise Amiri our Contracts Administrator. Get to know Denise below! What is your role with LERETA? I develop the needed contracts for our client and vendor relationships. By researching and coordinating with multiple LERETA departments [...]

Employee Spotlight: Denise Amiri, Contracts Administrator2024-06-25T14:02:33-04:00

Why Investing in “Mortgage Intelligence” is Good for Lenders, Servicers and Borrowers

By Mike Whiting, Senior Vice President, Dallas Tax Operations  If there’s one topic that’s dominating conversations in the mortgage industry, it’s artificial intelligence — how should AI be used; what are the underwriting ramifications given bias issues; how fast should companies adopt AI technology? No doubt, these are important questions given the inevitable use [...]

Why Investing in “Mortgage Intelligence” is Good for Lenders, Servicers and Borrowers2024-06-24T16:24:56-04:00

Employee Spotlight: Venkata Sai Naga Sandeep Kumar Somisetty, Lead Software Engineer

Every month, we'll be spotlighting someone from the LERETA roster. This month we're highlighting Venkata Sai Naga Sandeep Kumar Somisetty, Lead Software Engineer. Get to know Sandeep below! What is your role with LERETA? As Lead Software Engineer, I get the opportunity to manage development teams [...]

Employee Spotlight: Venkata Sai Naga Sandeep Kumar Somisetty, Lead Software Engineer2024-06-07T19:03:34-04:00

LERETA Names Mitch Bledsoe Chief Technology Officer

  POMONA, Calif., May 14, 2024 —  LERETA, a leading national provider of real estate tax and flood services for mortgage servicers, today announced that Mitch Bledsoe has been named Chief Technology Officer (CTO) for the company. Bledsoe, who joined LERETA in 2022, had been Senior Vice President of Enterprise [...]

LERETA Names Mitch Bledsoe Chief Technology Officer2024-05-29T14:15:51-04:00

LERETA’s Legislative Updates Q1 & Q2 2024

Legislative Updates By Staci Hardy, VP Internal Audit & QC Manager LERETA's compliance team regularly monitors and tracks statewide property tax legislation that impacts tax service for our customers. This quarter we are including details on introduced legislation and the progression of seven new bills that we are following. None of these will have [...]

LERETA’s Legislative Updates Q1 & Q2 20242024-05-29T14:19:56-04:00

Not all SLA Metrics are Alike: Five Questions to Ask Your Tax Provider to Ensure Quality Performance

By Mike Ponce, Vice President, Data Services  Service Level Agreements (SLAs) are a critical component in most business relationships, because they are an easy way to measure performance. In the mortgage servicing industry, and specifically with property taxes and escrow accounts, a vendor’s SLA performance  can take on greater significance, given that failures can [...]

Not all SLA Metrics are Alike: Five Questions to Ask Your Tax Provider to Ensure Quality Performance2024-05-29T20:31:15-04:00

Employee Spotlight: Sheila Armstrong, First Vice President & IT Strategic Analyst

Every month, we'll be spotlighting someone from the LERETA roster.   This month get to know Sheila Armstrong, our First Vice President / IT Strategic Analyst. Get to know Sheila, below!  What is your role with LERETA? Primarily, I work with the Product Owners and Business [...]

Employee Spotlight: Sheila Armstrong, First Vice President & IT Strategic Analyst2024-06-07T19:04:41-04:00

The Escrow Enigma: Recent Survey Sheds Light on Consumers’ Misconceptions

By Brian Carmody, Director of Marketing & Communications Without sounding like Chicken Little (“The sky is falling!”), an escrow storm is brewing. The combination of dramatic increases in homeowners and flood insurance premiums and higher tax bills due to home price appreciation are going to cause millions of homeowners to face higher monthly mortgage [...]

The Escrow Enigma: Recent Survey Sheds Light on Consumers’ Misconceptions2024-05-29T13:51:48-04:00

Elevating the Call Center Experience

By Jonnine Eras , SVP, Senior Tax Operations Manager It’s easy to judge call centers by the customer experience they are often associated with delivering — excessive wait times, bouncing callers to different agents or departments, the inability to resolve customer issues, and an impersonal customer experience, among other complaints. When you stop and [...]

Elevating the Call Center Experience2024-05-29T20:30:41-04:00

Managing Tax Payment Deadlines Requires Constant Vigilance

By Pat Hedges , SVP, Senior Tax Operations Manager When it comes to taxes, paying the right amount is important, but so is paying on time, as  anyone who’s missed a tax deadline and been hit with late fees and penalties can attest. Unlike income and business taxes that have well-known due dates for [...]

Managing Tax Payment Deadlines Requires Constant Vigilance2024-05-20T16:02:03-04:00

Timing Escrow Analyses to Minimize Confusion and Costs

By Jim McGurer, SVP Operations By law, servicers are required to conduct escrow analyses (EAs) on most first mortgage accounts every year. The timing of when these analyses are done and when the statements are sent to borrowers is left up to the servicer. While LERETA is able to accommodate any schedule, there are [...]

Timing Escrow Analyses to Minimize Confusion and Costs2024-05-29T20:30:11-04:00

Employee Spotlight: Warren May, Senior Data Conversion Programmer

Every month, we'll be spotlighting someone from the LERETA roster.   This month get to know Warren May, our Senior Data Conversion Programmer. Get to know Warren, below!  What is your role with LERETA? I help write programming maps that convert Agency / Jurisdiction data files [...]

Employee Spotlight: Warren May, Senior Data Conversion Programmer2024-06-07T19:01:14-04:00

Employee Spotlight: Sandra Clemens, Tax Specialist III

Every month, we'll be spotlighting someone from the LERETA roster.   This month let us introduce you to Sandra Clemens, our Tax Specialist III. Get to know Sandra, below!  What is your role with LERETA? I handle all processes for the Trust Oil and Gas portfolio, [...]

Employee Spotlight: Sandra Clemens, Tax Specialist III2024-06-07T19:01:05-04:00

New Survey Finds Significant Lack of Understanding of Mortgage Escrow Accounts and Raises Concerns Over Expected Increases

Nearly half of Respondents Say They Don't Understand How Escrow Accounts Work and Would be Unable to Pay if Their Monthly Mortgage Payment Increased by 25% Due to Rising Taxes and Insurance Rates POMONA, Calif., February 15, 2024 — A new survey from LERETA, a leading national provider of real [...]

New Survey Finds Significant Lack of Understanding of Mortgage Escrow Accounts and Raises Concerns Over Expected Increases2024-05-29T14:21:59-04:00

LERETA EXPANDS SALES ORGANIZATION

POMONA, Calif., January, 30  2024 — LERETA, a leading national provider of real estate tax and flood services for mortgage servicers, today announced that Morgan Klabenes and Stephanie Mohr have joined the company as SVP of Strategic Solutions and SVP of Strategic Sales, respectively. Klabenes brings more than 12 years in client services management [...]

LERETA EXPANDS SALES ORGANIZATION2024-05-29T14:13:31-04:00

Employee Spotlight: Kim Doyel, Key Client Succcess Manager

Every month, we'll be spotlighting someone from the LERETA roster.   This month let us introduce you to Kim Doyel, our Key Client Success Manager. Get to know Kim, below!  What is your role with LERETA? I support Outsourced and Standard Tax clients by building relationships [...]

Employee Spotlight: Kim Doyel, Key Client Succcess Manager2024-06-07T19:00:56-04:00

Navigating the Unique Challenges of Managing Property Taxes for Manufactured Homes

By Alfred James, VP, Operations Manager -- Special Services, DTO Quality Auditing & DTO Non-Escrow Servicing When it comes to housing, America has two fairly large challenges. The first is a lack of inventory: depending on who you listen to, there is a need for somewhere between 3 and 5 million new homes. The [...]

Navigating the Unique Challenges of Managing Property Taxes for Manufactured Homes2024-05-29T20:25:42-04:00

Employee Spotlight: Victoria Safranek, Outsourcing Disbursement Lead

Every month, we'll be spotlighting someone from the LERETA roster.   This month let us introduce you to Victoria Safranek, our Outsourcing Disbursement Lead. Get to know Victoria, below!  What is your role with LERETA? To sum it up, my team disburses current property taxes from [...]

Employee Spotlight: Victoria Safranek, Outsourcing Disbursement Lead2024-06-07T19:00:46-04:00

LERETA’s Legislative Updates 2023 Q4

Legislative Updates By Staci Hardy, VP Internal Audit & QC Manager LERETA's compliance team regularly monitors and tracks statewide property tax legislation that impacts tax service for our customers. This quarter we are including details on introduced legislation and the progression of seven new bills that we are following. None of these will have [...]

LERETA’s Legislative Updates 2023 Q42024-05-29T20:24:17-04:00

LERETA Joins Operation Homefront to Give Back to our Military Heroes and Promote Home Ownership

In this season of celebrating the joy of giving, LERETA is proud to partner with Operation Homefront to give back to military families who’ve sacrificed so much to ensure our freedoms. The LERETA Tax Grants program provides homeownership assistance to military veterans with one-time grants that pay their annual property taxes. The initiative is [...]

LERETA Joins Operation Homefront to Give Back to our Military Heroes and Promote Home Ownership2024-05-29T20:23:42-04:00

Getting Ahead of the Coming Escrow “Shock Wave”(Part 2 of 2)

By Mike Whiting, SVP, Senior Tax Operations Manager    In part one of this two-part blog, my colleague, Jonnine Eras, examined some of the forces that are converging to create a perfect storm for borrowers with escrow accounts and their servicers. These trends include dramatic increases in homeowners and flood insurance [...]

Getting Ahead of the Coming Escrow “Shock Wave”(Part 2 of 2)2024-05-29T20:23:19-04:00

The Cheesehead Challenge: Unique Tax Collection Policies in Wisconsin

A Q&A with Douglas Dick, Vice President, Escrow Manager Q. Several years ago, you coined the term "The Cheesehead Challenge" in describing tax processing in Wisconsin? What is it about Wisconsin taxes that make them so complicated? Some things are just different in Wisconsin.  Take the Green Bay Packers, for example.  All other National Football [...]

The Cheesehead Challenge: Unique Tax Collection Policies in Wisconsin2024-05-29T20:22:29-04:00

Everything is Bigger in Texas – Including Tax Refunds

A Q&A with Aaron Anderson, Director of Business Development, American Property Guard, a LERETA Company Q. Aaron let’s start off with the basics. What is Senate Bill 2? This past August, Governor Greg Abbott of Texas signed legislation delivering the largest property tax rebate in Texas history due to a surplus in funding at [...]

Everything is Bigger in Texas – Including Tax Refunds2024-05-29T20:21:53-04:00

Employee Spotlight: Heather Amick, Sr. Client Success Manager

Every month, we'll be spotlighting someone from the LERETA roster. This month we're kicking it off with Heather Amick one of our Senior Client Success Managers. Get to know Heather, below!  What is your role with LERETA? I foster outstanding relationships with my clients and help [...]

Employee Spotlight: Heather Amick, Sr. Client Success Manager2024-06-07T19:00:36-04:00

Tax Hikes: The Lull Before the Storm

By Jonnine Eras, Senior Vice President, Senior Tax Operations Manager   Tax assessments lag home price appreciation (HPA), but eventually they result in tax hikes, unpleasant surprises for homeowners and more work for servicers. Given the dramatic gains in HPA over the last two years, larger tax bills for many [...]

Tax Hikes: The Lull Before the Storm2024-05-29T20:13:55-04:00

Understanding What Can’t Be Reversed in a Reverse Mortgage

By Mike Whiting, Senior Vice President   As baby boomers age – with an increasing number saying they want to age at home – and home appreciation continues to bolster home equity values, experts predict a growing interest in reverse mortgages. According to a new Freddie Mac survey, 66% of [...]

Understanding What Can’t Be Reversed in a Reverse Mortgage2024-05-29T20:12:51-04:00

Flood Certifications: Striking the Right Balance Between Automation and Exception Handling

By Elly Leonida, FVP Operations Manager   Over the last decade, mortgage lenders have seen dramatic changes in how loans are approved, processed and closed with technology and automation improving speed, accuracy and the customer experience. The improvements have permeated all aspects of the mortgage life cycle, including the flood [...]

Flood Certifications: Striking the Right Balance Between Automation and Exception Handling2024-05-29T20:12:14-04:00

LERETA’s Legislative Updates 2022 Q2

Legislative Updates By Staci Hardy, VP Internal Audit & QC Manager LERETA's compliance team regularly monitors and tracks statewide property tax legislation that impacts tax service for our customers. This quarter we are including details on introduced legislation and the progression of seven new bills that we are following. None of these will have any [...]

LERETA’s Legislative Updates 2022 Q22024-05-29T20:11:47-04:00

Total Tax Solutions® 101: A Conversation with LERETA’s Susan Portnoy

  Most servicers understand the benefits of a standard tax service as well as a fully outsourced solution. But many are less familiar with LERETA’s Total Tax Solutions® (TTS®), which can give servicers even greater insight and control over their tax process. To bridge this gap, we recently interviewed Susan [...]

Total Tax Solutions® 101: A Conversation with LERETA’s Susan Portnoy2024-05-29T20:11:06-04:00
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