2021 Year in Review
“You only succeed if youʼre exceeding the expectations of your clients”
This year, we think we did just that. Take a look back at some of our biggest achievements of this year:
Customer Satisfaction
This year our goal was meeting and exceeding client expectations- and reviewing the metrics, it looks like we hit our mark! Our Outsourced Tax clients rated us a perfect 100 on our Net Promoter Score, and we hit 99.82% of our SLAs!
Customer Satisfaction
This year our goal was meeting and exceeding client expectations- and reviewing the metrics, it looks like we hit our mark! Our Outsourced Tax clients rated us a perfect 100 on our Net Promoter Score, and we hit 99.82% of our SLAs!
Innovation
In June we launched a new website that reflects the tech-forward, innovative company we have built over the past 35 years. In November, we debuted the newest version of LERETAnet, giving users a more robust, intuitive and user- friendly easier experience.
Innovation
In June we launched a new website that reflects the tech-forward, innovative company we have built over the past 35 years. In November, we debuted the newest version of LERETAnet, giving users a more robust, intuitive and user- friendly easier experience.
Giving Back
This Summer, we formed the LERETACares committee to give back to our local communities. This year we hosted four events in our local neighborhoods including donations of hygiene kits and food, toy donations and cooking for the homeless. We also published our formal ESG Policy.
Giving Back
This Summer, we formed the LERETACares committee to give back to our local communities. This year we hosted four events in our local neighborhoods including donations of hygiene kits and food, toy donations and cooking for the homeless. We also published our formal ESG Policy.
Growth
Our growth continued in 2021 with the addition of 50 new employees and 219 new clients – including 8 of the industry’s top servicers!
Growth
Our growth continued in 2021 with the addition of 50 new employees and 219 new clients – including 8 of the industry’s top servicers!
Milestones
This year marks our 35th anniversary. 35 years of exceptional customer care, client-first approach, and unmatched technology and resources. 35 years of The LERETA Difference. Our commitment to high-quality solutions and client-first approach is what attracted our new owners, Flexpoint Ford and Vestar Capital Partners. Their investment in LERETA will allow us to accelerate our strong growth and propels us toward continued success next year and for years to follow.
Milestones
This year marks our 35th anniversary. 35 years of exceptional customer care, client-first approach, and unmatched technology and resources. 35 years of The LERETA Difference. Our commitment to high-quality solutions and client-first approach is what attracted our new owners, Flexpoint Ford and Vestar Capital Partners. Their investment in LERETA will allow us to accelerate our strong growth and propels us toward continued success next year and for years to follow.